Privacy Policy pursuant to EU Regulation 679/2016

The company QuestionMark Srl (PI and CF 05166251214) in the person of the legal representative with registered office in Viale Tunisia 29, 20124 - Milan (MI) (hereinafter, "Data Controller"), as Data Controller of personal data pursuant to articles 4, n. 7) and 24 of EU Regulation 2016/679 of 27 April 2016 concerning the protection of individuals with regard to the processing of personal data (hereinafter, the "Regulation") and articles 4 and 28 of the legislative decree 30 June 2003, n. 196 - Privacy Code (hereinafter "Code") informs pursuant to art. 13 Regulation of and 13 of the Code which will proceed with the processing of personal data referring to customers or subjects requesting information via forms (where they are natural persons).

a) Object of the treatment

The data processed are: personal data; contact information such as telephone number, e-mail address, references and specific requests. The personal data entered will be processed exclusively for the provision of information as requested by the customer and for all activities instrumental to this, including the purposes of establishing and managing contractual relationships of any type, as defined by the sector regulations. The provision of the requested data is mandatory to carry out the service and any refusal to provide such data will result in failure to satisfy the request; the processing will be carried out both manually and through the use of IT procedures; the data will not be disseminated.

b) Purpose of the treatment

The data processing will be carried out to allow the carrying out of activities related to the establishment and management of the service requested by the Customer from the Owner.

The same data will be processed lawfully, fairly and with the utmost confidentiality, mainly with electronic and IT tools and stored both on computer and paper supports and on any other type of suitable support, in compliance with the minimum security measures. as required by the Code and the Regulations. Only if expressly authorized by means of the appropriate flag on the relevant check box will the data be used to send commercial information, newsletters, invitations, etc.

c) Processing methods

The processing of personal data is carried out by means of the operations indicated in art. 4 n. 2) GDPR and art. 4 of the Privacy Code and more precisely: collection, registration, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data. Personal data are subjected to both paper and electronic and / or automated processing. The Data Controller will process personal data for the time necessary to fulfill the aforementioned purposes and in any case no later than 5 years from the request for information or from the last contact. In case of consent to the processing for sending commercial information, the e-mail that will be included in the sending list will be used for the aforementioned purposes until cancellation by the user and in any case no later than 5 years from the sending of the last email containing commercial information.

d) Access to data

The owner may provide access to personal data to the following subjects (for the purpose of fulfilling the obligations connected to the relationship established or for the purposes of data retention security):

Ø to employees and collaborators of the Data Controller in their capacity as authorized persons and / or DPOs and / or system administrators, all formally appointed or appointed;

e) Communication of data

The Data Controller may communicate the data for the purposes referred to in art. 2 to Supervisory Bodies, Judicial Authorities as well as to all other subjects to whom communication is mandatory by law for the accomplishment of the purposes provided for by law. However, the aforementioned data will not be disclosed.

f) Data Storage and Transfer

The management and storage of personal data will take place on servers located within the European Union of the Data Controller and / or third-party companies appointed and duly appointed as Data Processors. The servers are currently located in Italy and / or in the EU. The data will not be transferred outside the European Union. In any case, it is understood that the Data Controller, if necessary, will have the right to move the location of the servers to other European Union countries and / or non-EU countries. In this case, the Data Controller ensures from now on that the transfer of non-EU data will take place in compliance with the applicable legal provisions by stipulating, if necessary, agreements that guarantee an adequate level of protection and / or adopting the standard contractual clauses provided for by European Commission. The data will be transferred only after sending a new information to the user.

g) Rights of the interested party

The customer, in his capacity as an interested party, has the rights referred to in art. 7 of the Privacy Code and art. 15 of the Regulation and precisely:

I. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet recorded, and their communication in an intelligible form.

II.The interested party has the right to obtain the indication:

1. of the origin of the personal data;

2. of the purposes and methods of the processing;

3. of the logic applied in case of treatment carried out with the aid of electronic instruments; d) the identity of the owner, manager and representative; e) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.

III. The interested party has the right to obtain:

1. updating, rectification or, when interested, integration of data;

2. the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data which need not be kept for the purposes for which the data were collected or subsequently processed;

3. the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is proves impossible or involves the use of means that are manifestly disproportionate to the protected right.

IV. The interested party has the right to object, in whole or in part:

a) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection;

b) to the processing of personal data concerning him for the pursuit of purposes not contemplated by art. 2. Where applicable, the interested party also has the rights referred to in art. 16-21 GDPR (Right of rectification, right to be forgotten, right of limitation of treatment, right to data portability, right of opposition), as well as the right of complaint to the Guarantor Authority.

h) How to exercise the rights

The customer can exercise the rights referred to in the previous article at any time by: q PEC email:

q registered letter to: Viale Tunisia 29, 20124 Milan (MI) Privacy Office

q Guarantor Authority Rome, at via di Monte Citorio, 121; Tel. (+39) 06.696771, e-mail:

Contact details of the Data Protection Officer

In compliance with the provisions of the General Data Protection Regulation EU 2016/679, Question Mark Communication Srl has appointed a Data Protection Officer (RPD or DPO). For all questions relating to the processing of personal data and the exercise of rights, interested parties can contact the DPO at the following addresses: mail: PEC: telephone: 3393410141 mail: Corso Europa 45 - 80029 Sant'Antimo (NA)

Cookies information

What are cookies?

Cookies are small text files that websites use to store and collect information through the browser. They are mainly used to measure and improve the quality of the site through the analysis of visitor behavior, to personalize pages and remember user preferences.

The "cookie law" (Directive 2009/136 / EC) has modified the art. 122 of the Code regarding the protection of personal data (Legislative Decree 196/2003): the article requires that the consent be obtained from visitors to store or collect any information on the computer or on any other device connected to the web. Otherwise, the previous regime allowed the storage and collection of this information without prior consent.

The Guarantor for the Protection of Personal Data has identified the simplified procedures for the information and the acquisition of consent for the use of cookies in the provision dated 8 May 2014 - doc. web n. 3118884 (Published in the Official Gazette No. 126 of 3 June 2014) to which these legal notices comply for the purpose of greater transparency towards the end user.

Policy of QuestioMarkS.rl regarding cookies

The cookies active on this website do not store sensitive data, but use personal data relating to navigation in order to analyze and improve the usability of the information that the website displays.

To disable, remove or block cookies it is however possible to use the browser settings. In case of deactivation, the complete usability of the website is not guaranteed.

QuestionMark Srl uses the following cookies:

Internal cookies:


Identifies the correct functioning of the session and is automatically deleted when the site is closed. It is not a necessary cookie.

• consent

Stores the user's consent to the use of cookies while browsing. It has a duration of 1 year.

Third party cookies:

• __utma, __utmb, __utmc, __utmt, __utmv, __utmz

They enable the functioning of Google Analytics and help the website operators to analyze information about visitors such as browser use, the number of visitors and other data that help the company to improve the usability of the contents.

The information generated will be transmitted and stored on Google's servers in the United States. Google will use this information for the purpose of evaluating the use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google can also pass these on

information to third parties where this is required by law. Google will not associate the visitor's IP address with any other data held by Google.

The information collected is accessible only by QuestionMark Srl (in aggregate and anonymous form) and by Google, which does not store, communicate or disclose this data to third parties.

The __utma cookie lasts for 2 years. The other cookies are temporary: thirty minutes (__utmb), at the end of the browsing session (__utmc), instantaneous (__utmv), 10 minutes (__utmt) and six months (__utmz). They are not necessary cookies.

Click here for more information on Google cookies:

Click here for more information on the processing of personal data performed by Google Analytics:

Buttons and widgets of social networks

While browsing this website, the user can also receive cookies on his device that are sent to interact directly with social platforms.

The site incorporates buttons and widgets from Facebook, Twitter, YouTube. QuestionMark Srl does not have access to the data that are thus collected and processed in full autonomy by the managers of the social network platforms. For more information on the methods of processing the data collected by social networks, please refer to the privacy information notes provided by the suppliers of the same services.

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By using the QuestionMark Srl website, the visitor accepts this cookie policy. QuestionMark Srl may make changes to this policy and it is the visitor's responsibility to check this policy on a regular basis.

Further information

How to disable Google Analytics cookies

It is possible to disable Google Analytics cookies, using the additional opt-out component provided by Google for the main browsers.

How to disable cookies (opt-out)

Most browsers accept cookies automatically, but it is possible to refuse them. If you do not wish to receive or store cookies, you can change your browser's security settings (Internet Explorer, Google Chrome, Mozilla Firefox, Safari Opera, etc…). Each browser has different procedures for managing settings:

Microsoft Internet Explorer

From "Tools" select "Internet Options". In the pop up window select "Privacy" and adjust the cookie settings or through the links .com / en-it / internet-explorer / delete-manage-cookies#ie = ie-9

Google Chrome for Desktop

Select "Settings", then "Show advanced settings", then in the "Privacy" section select "Content Settings" and adjust the cookie settings or access via the link ? hl = en & answer = 95647 & p = cpn_cookies

Google Chrome for Mobile

Access via link

Mozilla Firefox

Select "Options" and in the pop up window select "Privacy" to adjust the cookie settings, or access via the links and disabling cookies https: // Activate and deactivate cookies

Apple Safari

Select "Preferences" and then "Security" where to adjust the cookie settings or access via the link


Select "Preferences", then "Advanced" and then "Cookies" to adjust the cookie settings or access via the links http: //help.opera .com / Windows / 10.00 / en / cookies.html

Native Android browser

Select "Settings", then "Privacy" and select or deselect the "Accept cookies" box.

For browsers other than those listed above, consult the relevant guide to identify how to manage cookies.

Legal notices

QUESTIONMARK Srl has created the portal to facilitate communications with customers, businesses and local authorities that are recipients of its business and will try to minimize malfunctions caused by technical errors as far as possible. However, it does not guarantee that the service will remain active or be free from technical problems.

QUESTIONMARK Srl assumes no responsibility for any problems that may arise as a result of the use of the site or external sites linked to its site.

QUESTIONMARK Srl, unless otherwise indicated by law, cannot be held responsible in any way for damages of any nature caused directly or indirectly by accessing the site, by the inability or impossibility of accessing it, by relying on the information contained therein or from their use.

QUESTIONMARK Srl reserves the right to modify the contents of the site and these notes at any time and without prior notice.

The links to external sites, indicated on the QUESTIONMARK Srl site, are provided as a simple service to users, with the exclusion of any responsibility for the correctness and completeness of the set of links indicated.

The indication of the links does not imply on the part of QUESTIONMARK Srl any type of approval or sharing of responsibility in relation to the legitimacy, completeness and correctness of the information contained in the sites indicated.

The main objective of this portal is to provide timely and accurate information.

Should errors, inaccuracies or malfunctions be found, reports may be sent to the following e-mail address:

QUESTIONMARK Srl will correct them as soon as possible.

The link to this site is subject to the prior authorization of QUESTIONMARK Srl which reserves the right to revoke it at any time. The link must in no case cause confusion, even in the most inexperienced user, about the ownership of both the site containing the link and this site, nor between the activities exercised by the person making the link and those of QUESTIONMARK Srl.

The objects on this site for downloading, such as the forms, are freely available. The contents of the site - by way of example but not limited to, script code, graphics, texts, tables, images, sounds and any other work or information available in any form - are protected under copyright law. All companies and products mentioned on this site are identified by their respective trademarks which are or may be protected by patents and / or copyrights.

For profit purposes it is allowed to use, copy and distribute the documents and related images available on this site only with the written permission (or equally valid for legal purposes) of QUESTIONMARK Srl, without prejudice to any legal entitlements. The copyright notes, the authors where indicated or the source itself must in all cases be cited in the publications in any form created and disseminated.

The creation of a link to the QUESTIONMARK Srl portal constitutes full acceptance of these rules.

Any failure to comply with the aforementioned warnings will be prosecuted in the competent offices